Sergio Ortiz
Co-Founder / President
Runs the shop floor and the road-service calls. If a truck is down on a lease road at 6 PM, Sergio is usually the one rolling out to it.
Who We Are
S&S Service is a family-run shop in Big Lake, owned by Sergio and Gladys Ortiz — serving Reagan County since September 1998. We built this shop on a simple idea: do honest work, charge a fair price, and treat every customer's vehicle like our own.
Honest
We tell you what you actually need — not what pads the bill.
Fast
Quick turnaround and roadside help so you are not stuck waiting.
Local
Family-run and proud to serve Big Lake and the Permian Basin.
Our Story
Out here, a vehicle that is down means work that is not getting done. That is why Sergio and Gladys opened S&S Service on September 2, 1998 — to give Big Lake one dependable shop for tires, oil changes, roadside help, and detailing, without the runaround. More than 25 years later, it's still the same family behind the counter.
From a flat on a lease road to an 18-wheeler in the bay, we handle it with fast turnaround and straight pricing. Crews from the biggest names in the Permian trust us with their trucks — and we treat your daily driver the exact same way.
When we're not in the shop, we're in the stands: proud volunteers with the Reagan County Booster Club and Reagan County Little League, and nominated for Business of the Year in 2019.
“Treat people right and do good work — the rest takes care of itself.”
The People
Who you'll deal with.
A family shop, not a call center. These are the people answering the phone, turning the wrenches, and sending your invoice.
Gladys Ortiz
Co-Founder / Vice President
Handles the fleet accounts and the books. If your company runs a monthly account with us, Gladys is who you talk to.
Edgar Ortiz
Director of Operations & Strategic Development
Keeps the bays scheduled and the shop moving, and leads how S&S grows into the rest of the Permian Basin.
Mireya Chavez
Front Desk & Billing
The first voice you hear and the last person you see. Quotes, appointments, and invoices all come across her desk.